Northeast Wisconsin Technical College, Green Bay, WIAssociates DegreeGraduation Date: 05/14

IT: Computer Support Specialist

Northeast Wisconsin Technical College, Green Bay, WITechnical DiplomaGraduation Date: 12/11

IT: Computer Support Technician

IT Intern

Marinette Marine Corporation, Marinette, WI08/14-Present

·   Reimaged PC’s and deploy new PC’s

·   Created New Images for pix boot

·   Work With Active Directory and Group Policies

·   Create new user accounts

·   Manage printers on print server

·   Work with Cisco Call Manager

·   Virus removal

·   Identify issues, trends, and resolve issues

·   Perform diagnostics and troubleshooting of system issues to PC while providing customer education.

·   Document help desk tickets and resolutions and communicate ticket and resolution trends to supervisors.

·   Maintain/Setup New wireless networks

·   Installed hardware and software

·   Manage servers

IT Internship 12/13-05/14

Bank North, Wausaukee, WI

·   Reimaged PC’s

·   Added users accounts/reconfigured user accounts

·   Set up Networks

·   Maintain servers, PC’s, AMT’s

·   Set up security system

·   Install hardware and software

·   Worked with Microsoft Office suite

·   Maintained Security logs

·   Ran IT Security tests on networks

Bartender 04/13-08/14

Bomber’s Golf Course, Niagara, WI

·   Work on Projects for the bar and golf course

·   Balanced cash register

·   Stocked supplies

·   Ordered supplies

·   Cleaned bar and tables

·   Served food and drinks

·   Dealt with stressful situations calmly

·   Communicated efficiently with coworkers and customers

·   Prepared Employee Schedules

IT –Helpdesk 08/12-12/12

Apex Systems, Nashville, TN

·   Provide computer support to customers and clients over the phone.

·   Provide a full range of Technical Support for Dell computer customers in a prompt, efficient, and professional manner.

·   Identify issues, trends, and resolve issues on own first, and then transfer when applicable.

·   Perform diagnostics and troubleshooting of system issues to PC while providing customer education.

·   Document help desk tickets and resolutions and communicate ticket and resolution trends to supervisors.

·   Demonstrate excellent listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.

·   Sufficiently handle customer escalations, specifically in a call center/help desk environment.

Outside Yard 7/11-08/09/12

Menard’s, Green Bay, WI

·   Assist customers - excellent consumer assistance to fulfilling various requests and orders

·   Stock inventory

·   Unload/load trucks

·   Track inventory - manage and track numerous products or categories of inventory using system V software to maximize availability to customers.

·   Machine/Lift  operator

·   Worked on Projects